Welcome to The Nap Surgery
The partners & practice staff are very sad to announce that our Practice Manager, Sheila Burgess has decided to retire to Dorset to be closer to her family at the end of May.
Sheila has done a fantastic job of managing our surgeries in Kings Langley & Bovingdon since 1989 - together with the team of Doctors, Nurses and administrative staff, Sheila has ensured that we provide an efficient, friendly and safe practice that has doubled in size during her 28 years service.
Sheila has been a key figure in activities both inside the practice, as well as the wider healthcare community - as founder and Chair of the Dacorum Managers group she has worked closely with other Practice Managers, managed the Dacorum Doctors on Call service, been an active member of many Health Authority groups and committees over the years and more recently, a Board member of Dacorum Healthcare Providers Ltd.
We all wish Sheila a much deserved happy and healthy retirement, and all the very best for her move to her new home in Dorset - we will all miss her greatly.
Sheila will be succeeded by Jenny West who is a Practice Manager with 15 years experience whom we are pleased to welcome to our team.
ONLINE PATIENT SERVICES (EMIS online - Patient Access)
This facility offers all registered patients over the age of 16 years access to repeat prescription ordering, GP appointment booking/viewing/cancelling, and a partial view of your clinical record such as allergies and immunisations.
You can either:
i) register online at www.patient.emisaccess.co.uk - you will be asked for information that must match our records to identify you, we will then receive a system message asking us to acknowledge your request
ii) ask at reception for further details - we will need to see a form of ID such as a driving licence or passport to verify your identity to register you this way
We have had good feedback from those already using the service, so we hope it will be straightforward and useful to all our patients.
CQC INSPECTION REPORT now available:
The surgery had its first CQC inspection on 8th June 2016. We are delighted to say we have been rated 'GOOD' in every area. More details can be viewed by following this link to the inspection report on the CQC website:
We are very pleased to welcome to our clinical team Dr Prasad Natarajan as an Associate GP. Dr Natarajan is an experienced GP who has recently moved back to the area having spent some time experiencing general practice in Ireland. He will be working on a fulltime basis sharing his time between both our surgeries.
Dr Sindu Yoharajan has been welcomed back to the team after her recent maternity leave.
Dr Cemile Maden is currently on maternity leave, but plans to return in June 2017.
Dr Ruben has now left the practice - we wish him & his family well with their plans to emigrate to Canada.
We welcome Dr Zaufishan Naeem who we are pleased to have with us, she will be an additional asset to our clinical team.
Dr Natasha Atchamah is now on maternity leave.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access to coded record entries is now available- Please enquire in person at reception for this, as identification will be required. See latest news for more information
You will have seen in the press that all patients, including children, are allocated a named, accountable GP who is responsible for their overall care. This is referred to as your 'Usual GP'. We have run a registered GP list here at the surgery for sometime now and patients are aware of this and the fact that they can choose to see any member of our team if they so wish. You should be informed of your Usual GP when you register but patients should be aware that you can also check who this is with any member of staff at any time. We strongly encourage you to see your Usual GP where possible, particularly for on-going problems, so we can provide you with better continuity of care. If he/she is fully booked, you can ask for an appointment with another Doctor or a Minor Illness Practitioner. We will make reasonable efforts to accommodate requests to change Usual GP.
ACCESSIBLE INFORMATION STANDARD
The Accessible Information Standard – known officially as SCCI1605 Accessible Information – is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.
Compliance with information standards of this type is a mandatory requirement, including for NHS Trusts and GP practices. This is set out in section 250 of the Health and Social Care Act.
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
For full details, follow this link:
There is disabled access at both surgeries.
SHARED CARE RECORDS
A letter has been sent to every patient who has previously asked to opt out of the shared care record. The reason we have written to them is that more of our local NHS providers will soon have the ability to, with your consent, view your GP record when you attend other organisations. The service that makes this work is called the Medical Interoperability Gateway (MIG) http://www.healthcaregateway.co.uk/about there is further information on the Latest News section and New Patient and Records section of our website. Whilst we understand patients may be concerned, we do hope that this will mean all clinicians have the full picture of your health record whilst trying to treat you. You will be asked before they can view the record, they cannot alter anything and we are notified when they have accessed the record. If you have further questions, please speak to our practice manager or Caroline Raut, information governance and communications lead at the CCG e,mail - firstname.lastname@example.org
We would welcome any patient wishing to join our Patient Participation Group (PPG) please speak to a receptionist for further details.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Dacorum Patients Group Meeting
Catherine attended this on behalf of the practice - her notes from the meeting are uploaded here. Please see their website for full information of events locally http://www.dacorumpatientsgroup.org.uk/index.htm
DPG notes feb 16 Dacorum HCT Services Dacorum PPG Feb 16
Patient Group and Carers Meeting
We had a very successful meeting on Thursday 15th October with both parents and carers here at The Nap, Kings Langley.
We spoke about: details about the plans for the surgery, making use of our on-line facilities, support available for carers within our area, CQC inspections and CCG Patient group Network. David Cadogan from Carers in Herts and also a PPG Chair of his own surgery also joined our meeting to advise and answer questions. See latest news section for our notes of the meeting.
(Site updated 26/06/2017)