Annual Local Patient Participation Report
Download PRG Annual Report 2014.pdf
Introduction of new online services:
We have recently enhanced the services available to our patients with the introduction of new online options for both appointment management & repeat prescription requests. These will be available anywhere you have access to the internet & via some smart phones.
The appointment facility will enable you to view, cancel or book GP appointments online.*
The repeat medication facility will enable you to view recent medication requests, together with a list of items you can request & the number of times you can request them. Requests can be made which will come directly & securely to the surgery.**
Please click here for more information & details of how to register for the service.
* Please be assured that this new facility will not replace the option to speak with a receptionist
** This facility will run alongside that within the website for the foreseeable future.
Both are additional services, not replacements.
The Partners and staff are very pleased to welcome the return to practice of Dr David Turner as an Associate member of our GP team. He will be working 4 days a week and we are sure that the large following of patients he built up while he was here completing his training will also be very happy to be able to consult with him again.
We have recently completed our annual patient survey- a summary of the results is available in the annual PRG report.
The start of a New Year is always a good time to consider our lifestyles and deal with the less than good habits we probably all have !
If you would like any help or support with dealing with quitting smoking, reducing alcohol intake or weight loss, please contact the surgery and our team of Receptionists will make you an appointment with either a GP, Nurse or one of our advisors as appropriate.
New vaccines available this year:
- 2 - 3yr olds are eligible for flu vaccination with a nasal spray for the first time this year- letters are being sent to parents of children that are entitled to the vaccination
- A new Shingles vaccination is available for patients aged 70 years OR 79 years- this will be offered on an adhoc basis initially, letters will also be sent as more vaccine becomes available
Electronic Prescription Service - now available
Every year we seek information from our patients about the service the practice provides. The information is collated and discussed with our Patient forum in an effort to establish what changes need to be made to improve the quality of the care we provide.
If you would like to take advantage of this service and haven't yet completed a nomination form, you should ask your preferred pharmacy to set your nomination. You don't need a computer to do this.
This will not affect the way that you order / request prescriptions.
Benefits for you
If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose - whether it's near home, work or the shops.
You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you.
What happens if I do not wish to use the service?
Nothing - you will continue to get paper prescriptions as you do now.
A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices Website. You will see 'Electronic Prescription Service Available here' next to the name of the pharmacy listed.
More information about the Electronic Prescription Service is available from your local pharmacy, at the GP surgery or on-line at www.connectingforhealth.nhs.uk/eps.
Clinical Team changes:
We are pleased to welcome to our clinical team:
Dr Steve Kanani who is working with us 2 days a week after having retired from fulltime practice at the Haverfield Surgery.
Dr Cemile Maden joins as a fulltime associate. She has a particular interest in Safeguarding children, female health and is currently studying for her Diploma in Family Planning. Dr Maden hopes also to pursue her skills in providing joint injections and Minor Surgery in the very near future.
Dr Aneela Masood has joined us as a GP Registrar on a part-time (2 days a week) basis and she will be with us for the next 18 months
* GP Registrars are fully trained Doctors who are undergoing further education to qualify as a general practitioner.
Patient Contact Information
In consideration of soaring postal costs we would like to ask patient’s co-operation in allowing us to use alternate forms of communication.
We send out dozens of letters every week and they could easily be replaced by email, text message or a phone call.
If you are willing to help us provide a faster and more cost effective communication service to you - will you kindly provide us with your preferred confidential contact method via email to : HER-PCT.KLBsurgeries@nhs.net
Or alternatively, complete one of the Contact Details forms at the surgery