Welcome to The Nap Surgery
Thank you all for your patience regarding on-line access, we are now ready to allow this again for our patients enabling them to book, cancel, view appointments, order and see repeat medication and view vaccination history. You need to collect your password documentation from the surgery in person, (or for housebound and those with need, have arranged with the team for your carer to collect it). We have had a small group of patients trial this successfully so we hope it will be straightforward to all our patients.
Patient Group and Carers Meeting
We had a very successful meeting on Thursday 15th October with both parents and carers here at The Nap, Kings Langley.
We spoke about: details about the plans for the surgery, making use of our on-line facilities, support available for carers within our area, CQC inspections and CCG Patient group Network. David Cadogan from Carers in Herts and also a PPG Chair of his own surgery also joined our meeting to advise and answer questions. See latest news section for our notes of the meeting.
If you normally have a flu injection (over 65 years or one of the at risk groups - e.g Diabetes, Pulmonary disease, Heart disease or immunosuppressed) you have now missed our weekend drop in sessions at the surgery, but you haven't missed the chance to have your vaccination. We still have plenty of vaccine for our patients. Please call the surgery you normally attend and book an appointment in one of the dedicated clinics with the nurses. If you are unsure if you are eligible, please see http://www.nhs.uk/Conditions/vaccinations/Pages/flu-influenza-vaccine.aspx for further details.
The Practice is currently undergoing some refurbishment to improve our facilities and increase the number of consulting rooms to provide more appointments for our growing list. We hope to keep the disruption to a minimum by doing a lot of the work at weekends but workmen will be on the premises most days for a few more weeks so please do take extra care when attending the Kings Langley surgery site and accept our sincere apologies for any noise or inconvenience you may experience.
We are pleased to welcome back to our clinical team Dr Malini Bhular who has returned from her Maternity leave and Nurse Yan Ineson who has returned after spending just over a year in another practice.
Joining us as an Associate GP is Dr Nikhil Patel who we are happy to have working with us on Mondays and Thursdays. Dr Patel is happy to be referred to as Dr Nikhil to avoid confusion with our existing Dr Jay Patel.
Dr Olivia Versluys is a fully qualified Doctor who has also joined us to spend a year gaining experience in General Practice.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
You will have seen in the press that all patients, including children, are allocated a named, accountable GP who is responsible for their overall care. This is referred to as your 'Usual GP'. We have run a registered GP list here at the surgery for sometime now and patients are aware of this and the fact that they can choose to see any member of our team if they so wish. You should be informed of your Usual GP when you register but patients should be aware that you can also check who this is with any member of staff at any time. We strongly encourage you to see your Usual GP where possible, particularly for on-going problems, so we can provide you with better continuity of care. If he/she is fully booked, you can ask for an appointment with another Doctor or a Minor Illness Practitioner. We will make reasonable efforts to accommodate requests to change Usual GP.
Shared care records
A letter has been sent to every patient who has previously asked to opt out of the shared care record. The reason we have written to them is that more of our local NHS providers will soon have the ability to, with your consent, view your GP record when you attend other organisations. The service that makes this work is called the Medical Interoperability Gateway (MIG) http://www.healthcaregateway.co.uk/about there is further information on the Latest News section and New Patient and Records section of our website. Whilst we understand patients may be concerned, we do hope that this will mean all clinicians have the full picture of your health record whilst trying to treat you. You will be asked before they can view the record, they cannot alter anything and we are notified when they have accessed the record. If you have further questions, please speak to our practice manager or Caroline Raut, information governance and communications lead at the CCG e,mail - firstname.lastname@example.org
We would welcome any patient wishing to join our Patient Participaton Group (PPG) please speak to a receptionist for further details.
Finding out about your experience of local health services
Herts Valleys Clinical Commissioning Group, part of your local West Hertfordshire NHS, is responsible for commissioning (purchasing) local health care. We are keen to hear your views on a number of services that we are planning to bring closer to where people live, outside of a hospital setting and these include:
If you have experience, as a patient or carer, of any of these services or would just like to find out more about our proposals, we would like to invite you to come to a drop in session at Niland Centre, 93 Elstree Rd, Bushey WD23 4EE between 12.30 and 2.30pm on Thursday 17 December so that we can listen to your views on future plans and to hear about your experiences.
To help with arrangements please confirm if you will be able to attend by contacting email@example.com You can also fill in a short survey by clicking on the relevant service links above
Public Engagement Manager, Herts Valleys CCG, Hemel One, Boundary Way, Hemel Hempstead HP2 7YU
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
There is disabled access at both surgeries.
(Site updated 24/11/2015)