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Statement of Purpose

Purpose Aims and Objectives

  • We will endeavour to provide services that are patient-centred and will involve patients in the planning and delivery of their care
  • Our purpose is to provide patients of the Practice with high quality personal health care and to strive to continually improve the health status of the practice population
  • We aim to achieve this by developing and maintaining a Practice that is responsive to the needs of our patients in a caring and safe environment
  • We will work in partnership with our patients and staff to provide the best primary care services possibly working within the local and national governance, guidance and regulation.
  • We will ensure that the holistic services we provide are based on needs and entitlements, not on age, sex, sexual orientation, colour, race or creed.

Names of the Registered Partners
Dr Jitendra Patel (M)
MB Southampton, MRCP, DCH, FPA Cert, Reg 1980
Dr Mark Brownfield (M)
MB, BS Lon, MRCGP, DRCOG, PGCMHE, Reg 1987
Dr Deborah Kerr (F)
MB ChB Leicester, DCH, DRCOG, DFFP, MRCGP, Reg 1996
Dr Bhavesh Kataria (M)
BSc (hons), MB ChB Birmingham, MRCP Lon, MRCGP, Reg 1997
Dr Joanna Lang (F)
MB ChB Aberdeen, MRCGP, DRCOG, FPA Cert, DFFP, Reg 1980
Dr Caroline Knowlden (F)
MBBS, 1996 Lon MRCGP, DFFP, Reg 1996

The Partners employ the following staff to help them provide services
Salaried General Practitioners: Dr Cemile Maden (F), Dr R Reubin (M)
Practice Nurses, Health Care Assistant and Phlebotomist
Administrators, Secretary & Receptionists and our Practice Manager, Sheila Burgess.

We are a GP training practice and we usually have a GP registrar attached to our team. These are qualified doctors who are undertaking further training in General Practice under supervision.

Treatment and Services offered to patients

 

  • General practice,
  • Contraception services
  • Ante natal and post natal care
  • Child health clinics
  • Child vaccinations
  • Health screening
  • Insurance medicals
  • Diagnostic and screening tests e.g. ECG, spirometry
  • Surgical procedures
  • Maternity and midwifery
  • Family planning and contraceptive services
  • Smoking cessation advice
  • Counselling
  • Travel health

Arrangements made for consultation with patients about the operation of the Practice

We endeavour to make it easy for our patients to make an appointment with an appropriate healthcare professional by providing appointments throughout the day.

The surgery and telephone lines are open from 8am through to 6.30pm Monday to Friday, a full range of appointment times are available with a GP or the nursing team (and also have extended opening hours on Monday and Tuesday evenings) Appointments can be booked online, over the telephone or in person. Our phone lines are transferred to the out of hours service when our surgery is closed.

Patients may book to be seen at any location site for appointments and with either of the teams at any time.

Arrangements made for feedback and discussions with patients

We have a patient participation group to enable closer contact with our patients. We also have a virtual group who are contacted on an occasional basis for feedback on a specific service. All patients are able to join in either of these groups

Arrangements for dealing with complaints

All complaints should be made to the Practice Manager. We have a protocol for managing complaints when immediate satisfactory resolution is not achieved.

Arrangements for respecting the privacy and dignity of patients.

We adhere to the standards of the Data Protection Act regarding the handling of confidential data and offer a chaperone service to patients. Some of our team have been trained to act as chaperones. As we cannot guarantee the availability of a chaperone unless requested in advance, you may be asked to make another appointment to facilitate this.

 
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