Kings Langley SurgeryTel: 01923 261035
Longmeadow SurgeryTel: 01442 833295
Reasons for change:
Unfortunately, the original facility was proving unreliable for many. We are now asking that you register to use the more robust & comprehensive patient online access service, more details are below.
We apologise for any short term inconvenience these changes may cause, but hope the long term gains will be worth it, as in addition to requesting repeat prescriptions, you can also manage appointments and view a partial summary of your record, including vaccinations and allergies. Whilst we are hoping to offer online registration for patient services in the future, current information governance guidance means it can only be done in person for now, as we must see ID to allow you greater access to your record.
We have had good feedback from those already using the service, so we hope it will be straightforward and useful to all our patients.
This facility offers all registered patients over the age of 16 years access to repeat prescription ordering, GP appointment booking/viewing/cancelling, and a partial view of your clinical record, such as allergies and immunisations.
The website is: https://www.patientaccess.com/
Where you collect your prescription will remain unchanged when using online services - it can either be collected from the surgery, or by one of the local chemists.
We are pleased to provide a 48-hour repeat prescription service for your convenience, but please note we are unable to accept requests via the telephone unless the patient is housebound.
Routine medication reviews are performed at intervals and you may be called in to see a doctor before your prescription can be issued. This is to ensure that your condition is stable and that you are still receiving the most appropriate treatment.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
You can register at any pharmacy to have your prescriptions sent electronically to that pharmacy. Please be aware that ALL your prescription requests will automatically be sent to that particular pharmacy unless you tell us that you wish to change your collection place.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 working hours before attempting to collect your medication requested. Thank you.
Safe & Effective Use of Medication patient leaflet
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